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I frequently throw my Kindle (as gently as you can throw something!) onto the bed, and it's been accidentally knocked onto a carpeted floor once or twice. It's still going fine and it's not even in a case....
I really do think most times the damage is caused when people carry their Kindle's in a bag and other things in it can put pressure on the screen, or if it's in a pocket and it gets flexed with your movement. Then when it's lightly thrown down on something or knocked to the floor, there is a weakness already there and the slight bang then causes the damage to appear.
Good luck to her with her latest Kindle!
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