Quote:
Originally Posted by jayne80
... so i emailed Bookeen got my RMA number, sent it off to them and waited in vain for an email saying they had recieved it, i emailed them a week and a half later and then at two weeks, when i finally got an answer, it was packed and ready to come back.
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Wonderful news that they replaced it under warranty Jayne!
How long did it take for them to respond to your email and send you an RMA? I've emailed them from two different accounts with no response yet. It has only been a few days but I do wish they at least had some sort of automated "we have received your email and will contact you shortly" type of email response. I am quite anxious to have a working Cybook again.
-Gerry