Quote:
Originally Posted by JSWolf
So don't wail on MG. This isn't his fault. It's Kobo's. They agreed to to this and they botched it and are now unable to say when the screw-up is going to be sorted.
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MG posted this on Saturdy, and given the tone I presume it was posted shortly after the call to Kobo. In MG's post it says that they said that another department had to handle the issue (likely -- phone supports job is to answer phone calls), but they were out for the weekend. Are people not allowed to have lives? Are they not allowed weekends? Getting pissed off because they said that they have to wait for the next business day seems quite petty to me.
Borrowing from the thread title: Read a ****n paper book for the next week and stop whining. You're lucky the replaced it at all, it was PHYSICALLY DAMAGED AND HAD CRACKED GLASS. Glass is funny that way... sometimes it'll take a major beating and sometimes it'll crack from the slightest tap.
BTW, MG, this'll also teach you to research better up front. When I was choosing my e-reader I looked at the various companies out there and saw that there were some with many more features, but one company stood out above all of the others with stories about going above and beyond to help the customer. Another company had just as many stories about being very strict with their warranty. I was originally thinking of the later and chose the former instead for this very reason.