MobileRead Forums - View Single Post - Aura HD Kobo Customer Service--**** you!

JSWolf · 10-27-2013, 11:08 PM

The issue now is that Kobo said they would replace the Aura HD and they sent a Glo instead. I know that I'd not be happy if I was supposed to be getting a replacement 650 and instead ended up with a 600 with an unknown time for when the screw-up would be fixed.

So don't wail on MG. This isn't his fault. It's Kobo's. They agreed to to this and they botched it and are now unable to say when the screw-up is going to be sorted.

10-27-2013, 11:08 PM	#61
JSWolf Resident Curmudgeon Posts: 80,044 Karma: 147977995 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The issue now is that Kobo said they would replace the Aura HD and they sent a Glo instead. I know that I'd not be happy if I was supposed to be getting a replacement 650 and instead ended up with a 600 with an unknown time for when the screw-up would be fixed. So don't wail on MG. This isn't his fault. It's Kobo's. They agreed to to this and they botched it and are now unable to say when the screw-up is going to be sorted.