Quote:
Originally Posted by Major General
I have a unit that failed. It wasn't dropped, or abused. There ARE other people who've reported the same thing. It was a hardware failure, NOT physical damage--the unit had NO PHYSICAL DAMAGE. I have to talk them into honoring their warranty, they send me the WRONG replacement, and IM the one who should cut THEM a break? You have to be kidding me.
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Going by the image
YOU originally posted, your screen had physical damage. Get over your insistence that there was no physical damage when you supplied an image typical of a broken substrate — as you were informed by several posters. Are you still trying to argue that a broken substrate is not physical damage?
To quote from Kobo's warranty: "This Limited Warranty does not cover:
(a) damage or malfunctions caused by accident, misuse, neglect, abuse, acts of God or other external causes;"
It seems fairly obvious that you were not covered for physical damage so Kobo obviously took your word that you had not dropped, twisted, sat on, crushed or otherwise knowingly or unknowingly caused the damage to the Aura HD's display and bent company policy to replace your damaged unit.
Yes, Kobo screwed up when they shipped you the wrong replacement unit. You have never screwed up in your life?
Regards,
David