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The screen WAS broken, THAT is physical damage NOT hardware failure. It was NOT like that when you opened the package and turned it on and you were using it for some period of time before the screen appeared in that condition. THIS IS NOT A WARRANTY ISSUE pure and simple. Whether you think you did something to it or not, you did. Didn't have to be dropped or abused, just had to have the device twisted to cause the screen to crack.
Yup they sent you the wrong device for a device they did not have to replace in the first place but they are doing what they can (opps its the weekend go figure) as soon as they can. Count yourself lucky they are replacing it at all and stop your damn whining.
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