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Old 10-26-2013, 08:04 PM   #9
ode
Member
ode began at the beginning.
 
Posts: 12
Karma: 10
Join Date: Oct 2010
Location: UK
Device: Kindle 3 WiFi, Kindle Paperwhite 2013
I got mine in the mail on Saturday morning. My second Kindle after the K3 which I have had for three years since it's release and been very happy with.

I held off getting the first gen Paperwhite after hearing so many problems with the screen. After looking at several video reviews giving very positive reviews I purchased the second gen.

As soon as I took it out of the box and booted it up I noticed a glowing pixel / pinhole

The screen is also noticeably brighter at the top and a little shadowy at the bottom with maybe a slight light bleed at the sides.

All in all very dissapointing.

I contacted Amazon with chat on their contact page and they said to charge it for at least four hours (it had about 50% charge when it arrived.) Then to do a full reset by holding the power button for 20 seconds. They said if this does not fix it they will replace it.

I thought the problem was probably physical and the charge and reset would not fix it, and when I did as they asked nothing changed.

So I will get back to them tomorrow or Monday and get a replacement.

If this problem (mostly concerned about the pinhole, the lighting isn't great but good enough for the moment) can't be fixed within a couple of replacements I will just wait for the next gen.
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