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Major, were I you, I would seriously count my blessings. Your unit had physical damage. The warranty specifically does not apply to physical damage. The company is doing you a favour. They have only your word that this isn't your fault. Yet they're ignoring their own policies to help you.
Yeah, they screwed up on the replacement unit. But considering that if they went by policy they shouldn't have done anything for you at all, I would consider cutting them a break. This way you aren't out a $169CDN (+ tax) investment.
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