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Sorry, I don't think what I've expressed here is a temper tantrum. My reader was NOT dropped or abused, and therefore I was entitled to replacement under warranty. Kobo had to be embarrassed into doing it (thru Twitter) before they agreed to do anything. They then said it would be replaced "immediately". Immediately became five days before they shipped it and ten days before I receive...the WRONG unit! I don't think being pissed off about this, and wanting Kobo to do something to make it right--besides telling me to send a SECOND unit back at my own expense, and wait another 10 days or so to replace it--is throwing a tantrum. It's expecting GOOD customer service.
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