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I'm wondering if it's worth keeping the Glo--maybe give it to my wife--if they'll credit my kobobooks.com account for the price difference ($40) plus the case I'd bought for the Aura HD, which is too big for the Glo ($40). I'm debating asking them if they'll do that when I speak to the returns team on Monday.
A business with normal CS would do this, I think, just not to piss off a customer any MORE...but as we all know, Kobo's CS is the furthest thing from normal. What do you guys think--it seems like a reasonable settlement to me.
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