[Major General]

If you saw my previous thread, then you know I had an issue with a malfunctioning screen on my Aura HD.

After several email/Twitter exchanges with Customer Service, they agreed to replace it. Nine days later, the package from Kobo finally arrives. I take the package in the house...and the IDIOTS sent me a Kobo Glo instead of the Aura HD!

It's a screwup alright--the invoice on the package says Kobo Glo. The packing slip inside the package says Kobo Glo.

I call up customer service, give them the incident report number, and tell them what's happened--and get told the following:

(1) Yep, that's a mistake, we're looking at the incident report as we speak to you and you should have gotten an Aura HD.

(2) We have to send this matter to another team, and they're not in until Monday morning. Oh, you want this done as quickly as possible? Well, we will email them, and they'll get back to you as soon as possible...there are other people with issues, you know...

At this point I'm so mad my head feels like it's going to explode. I told them I don't want an email--I told them I want a phone contact, gave them my phone number I also told them I want the correct unit sent by overnight mail--there's no reason I should have to wait one second longer than necessary, having already been without a reader for two weeks. Then I said thank you, and good day, and hung up the phone. THEN I cursed a blue streak...lol.

Seriously though, this is freaking ridiculous. Hell will freeze over before I buy anything else from Kobo.