Quote:
Originally Posted by Bever
I returned my Kobo. Don't want a replacement. I don't think it is acceptable to have this many returns and have absolutely no confidence anymore in this product.
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I Buy all my devices in store in un opened boxes. This at least ensures that the product is fit to be sold, if the box is open for any reason I will not buy it if they have new stock in un open boxes on hand. If the store does not have any un opened boxes I request that they contact the next nearest store to ensure that they have a brand new item. If there is no choice, then since the item is open there is no problem to inspect it for any visible damage. The issue with open box the sales rep can tell you any line about why the box is opened. But the reality of life is, it most likely was purchased used gently and returned(benefit of the doubt on the gentle part) Items that get returned to the manufacture most likely get an inspection and then get reshipped out as replacement units for those that get shipped back the resulting mess is as
Bever stated they don't want a replacement any longer because they are disappointed. And no one can fault them for that logic. The other issue with open box is you never know what your going to get, could be a fingerprint, a dent, a scratch etc., it could be 100 percent perfect but that would be rare indeed. When an item is purchased online over the phone there is no guarantee that the item will be handled like the new item is when its shipped, boxes get dropped, get crushed, get tossed, get dinged, exposed to moisture, heat, cold etc. You don't know. Most times the system works but when it breaks down its like pulling teeth for the common sense things.
Refunds should always be based on delivery time, meaning when you sign for the item into your care from the shipper the warranty should start. If there is any damage to the shipping box that should be noted and initialed by both you and the delivery driver, and a picture taken if possible of the damage to the box. Visible damage is cause for concern because it shows how rough that box was treated before it arrived in ones eager hands. How your item is packed inside goes along way as well. Some shippers will just toss a small amount of peanuts or other such packing materials that do little to ensure the safety of the item in the pkg.
regards
JAck