Quote:
Originally Posted by geekspertise
FYI, within two hours of filing the dispute with MasterCard and tweeting this information to @kobohelp, I got a personal call from the Level 2 rep who has been dealing with my case to inform me that they are shipping me a brand new unit by close of business today.
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I think the public Embarrassment that is caused by posting to twitter and facebook is what got you the result. Its sad though that you have to resort to social media to get a result that requires minimal brain input to do. Common sense should not be so hard to get!
regards
Jack