Thanks for the feedback but I did make it clear
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Please no comments about side loading - I shouldn't have to risk bricking my reader just because Kobo broke it with the last firmware "upgrade".
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download the KOBO GLO VERSION from the developers corner...use at your own risk
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upgrading to the newer unsupported version and thought what the hell...remove the back...you have to pry the touch apart...
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I was hoping that posting in this forum would prompt Kobo to do the right thing as it seems to be the de facto support portal (Their site not allowing any feedback at all).