Quote:
Originally Posted by dobbyone
What are you all whining about? Until the devices arrive nothing can be said about the quality of the support.
It was stated on the site (ships within 5-10 days). I've been patiently waiting 9 days for shipping confirmation, I can wait another 5 and then I'll get nervous.
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It is more than the number of days. Almost all businesses will respond to an email even if it is just to say sorry for your wait the reader will be out soon or in X number of days. iRex just stops communicating. Karel on the iRex Forum is like a ground hog. He pops up for a moment then answers a few questions and returns back into the hole. Everyone on the iRex forum site is screaming to communicate with him. The guys title is iRex Community Manager. He isn't a programmer taking on the forum as a second job. I am sure he has other responsibilities but this is another example of amazingly bad, I mean the worst I have ever seen customer service. It is just pitiful. So it really doesn't matter if all we are doing is whining. It is the responsibility of iRex to respond, period.