[xendula]

Someone posted a link to your thread in the kindle forum, because some of us are interested in a lighted smaller device like the Aura. I am actually drooling over the Aura pictures, it's bad!


Tyrone, I feel for you. How you are still able to hope for a working device is beyond me. If you do end up getting a replacement, and it has issues, you will go through all this again. I now have my third Paperwhite 2 unit, and replacement was a complete breeze.

I always heard that Kobo CS was attrocious/non existant - probably even worse than BN's. For this reason I was waiting to see if any local stores or Amazon vendors will start selling the Kobo Aura, so I could purchase it but not have to deal with Kobo in case I needed a replacement (reading through the Aura threads, there are some issues, and needing a replacement is a real possibility), but now that I read about your woes, I feel that even if I were to buy the Aura from a third party, I would still be financially supporting Kobo, whose treatment of their customers is simply unacceptable.

It will be hard, but if I ever see an Aura in person, I'll try to ignore it and think of you. As Facebookvirus said, there is a thing called karma. Good for you for publicizing your dealing with them and even publishing on FB (I'll have to go check that out) - I'll be sure to send them an email, and letting them know they lost my business as well.

If I were you, I'd ask for a refund and move my business to a different company. They don't deserve your money.
ETA: I'd ask for a full refund of the cover as well, and if they want it back, have them pay for return shipping. You have been more than patient, and expecting you to take a financial loss because of their incompetence is unacceptable.