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Originally Posted by TechniSol
Could be, but it seems increasingly less likely that people would continue to expend the effort of multiple posts and followups -that usually requires the burning hatred of someone who has actually been righteously PO'd.
Unfortunately, when people start assembling a gestalt, and consider complaints of poor service, problems with buying books, hardware issues with brand new equipment, oodles of firmware issues over multiple versions, fixes that never come, etc. one begins to believe the worst. I still like Kobo, and would buy Kobo again(though not the new Auras -I simply can't stand the strangely angled cases), but you've got to wonder when they're going to extract their corporate heads from their collective assets and fix things at Kobo.
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I completely agree with you. They have really nice designs (set aside the HD which is ugly imho, I really like the mini, and the Aura I had in my hands was gorgeous), good ideas, they know how to position their products on the market, and they have a good Marketing and PR division who does good PR and manages very good alliances in terms of distribution.
They do not have the greatest Quality Control (it sure isn't six sigma), I guess they have a struggling Dev department (I wonder how many devs they have, but not enough, that's for sure), but the killing thing right now is their abysmal Customer Service.
I think their corporate heads are focusing too much on expansion and have not done their homework, which is building the solid basis to support those future sales.