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In this case, I suggest you to order the new Kindle Paperwhite from Amazon.co.uk.
If you're not happy with the quality of the new Kindle Paperwhite, I suggest you to return it for refund."
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Originally Posted by jswinden
That is most likely canned. I'm sure they are getting a lot of customer questions/complaints, so they write a script and send it out to the CS reps.
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You'd think that a scripted response would be in standard English grammar, wouldn't you?