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New update!!!!!
Here is the email exchange between me and kobo on 10/18/13:
Me to Kobo;
Good morning,
Yesterday I received the following email from Kobo:
Hello,
On October 17, 2013 , you placed a pre-order for Allegiant with us. Thank you.
When the publisher makes your book available, we'll charge your credit card $13.99 and download your book to your Library. Allegiant is scheduled for release on October 22, 2013 , but please note that this is subject to change.
Thanks again for shopping with us and happy reading!
Ummm.... since you asked for access to my account, I have not
tried to buy or order any books. PLEASE tell me that you were working on my troubles and placed this preorder and that I have not actually bought this book! Because if you did not, then my account has been hacked.
I look forward to hearing from you!
Kobo to me;
Thank you for getting back to us. We are currently still in the process of investigating the issue in your account. It is strange that you received a notice for a pre-order. This wasn't actively created by us. We have cancelled it. Please let us know if you receive any other notices like that one. We will be keeping you updated on the progress of your issue as well. Our apologies for the inconvenience caused by this issue or the pre-order.
Sincerely,
Me to Kobo!
I am REALLY worried! I also received another email asking me to take a second look at L L Bartlett's Room at the Inn. If I did not try to buy this book or preorder the other book AND you did not do this, then who did??? Now I'm worried that my information has been hacked. I changed my passcode before I gave you access to my account, so however my information has been lost it has only happened since you had access to it. Please contact me and let me know what you are doing to protect my information (identity) as well as fix my issues.
HELP!!!!!!!!!!!!!!!!!!!!!
I never give out my passcodes, so when an IT dept requests access I change my information before informing them. SO I know this access happened AFTER Kobo received it!
My husband says I should totally close that account and forget about my library (800 books). Has anyone else had any issues with email notices about phantom books? or have any advice on whether I should even keep my Kobo account?
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