Quote:
Originally Posted by toddos
I'm not sure how bad Kobo's QC really is. Yes, there are a number of people complaining about issues on the Kobo forum here, but how many other people have perfect devices? I know I fall into the latter camp. Remember, the internet skews towards bad, since the people who aren't having issues don't have incentive to go online and complain. Based on some of the support threads (and my own experience with a bad tracking number), Kobo doesn't have the best support system in place, but that's not the same as having horrible product QC.
Or take a different example. When the 2012 KPW launched, a "large" number of people here complained about issues with the light, with color banding dim spots, and other issues. Is that representative of the actual quality of the KPW? I'd say no. My wife has a KPW1 that she bought launch day (pre-ordered, even) and it's been perfect just as my Aura 6" has been perfect.
If you want an Aura but still are worried about Kobo, just wait until they're available in a retail store near you. That will make the return/replacement scenario easier if you run into that. But you probably won't.
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My feeling is that the Kobo Aura is the first kobo in a while to have hardware problems. It seems that there are a lot of defective units out there and Kobo is not replacing the majority with better ones. I have not been to the Indigo store yet, but in Canada retailers seem to have abandoned the Aura. Future Shop and Staples had them but now they don't. Walmart guy said they all had to be returned to Kobo. Seems a lot more miss than hit on the QC thing.
Helen