Bottom Line on KOBO is they need to have all the Big Wigs read some of these forums.. LOL.. they need to all SIT down together in a conference room around a big wood table and all look at themselves in a big mirror and ask each other how come they have so many problems? If I were the CEO I would give them 30 days to figure out, or they would be out..I would also pass out or email a copy of the book: The Everything Store and tell them to read it 5 times..