Quote:
Originally Posted by jswinden
That is most likely canned. I'm sure they are getting a lot of customer questions/complaints, so they write a script and send it out to the CS reps. That is SOP for CS in most companies. I used to write CS scripts for Computer Associates's accounting software.
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I wouldn't mind, and to be honest I wasn't expecting a reply, but I told them I had bought and returned two latest version Paperwhites.
I'd expect the CS rep to be able to read and interpret my email.
