Quote:
Originally Posted by fearindex
Or, more likely to me, is instructed to send out that template of text anytime someone emails concerns about PW2 light evenness. Thus it got sent out even though obviously the person had returned two PW2's for exactly the same reason. The answer makes sense only if the sender misread or if they are sending out mechanical templates (maybe even just clicking from multi-selection menus what to answer) that seem to fit the customer's topic.
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Yes, CS reps are nearly always scripted. I know the call was a waste of time when I hear pages being turned, sometimes frantically, when I'm asking questions. You can tell the CS rep is trying to look up the correct response. Amazon Kindle CS is not as bad at that as some companies, but occasionally you get a bozo on the line. But they are polite.