Okay, so it's Worldpay that's at the root - fine. Kobo said they would send a transcript of the chat which had the long number from Worldpay, but that hasn't shown up.
If so many users are complaining about Worldpay, and not just Kobo customers, is it not in Kobo's interest to either complain to them or get another processing firm? Why do business with a processing firm with a known reputation for customer disatisfaction?
This and the other complaints about Kobo service seem insane to me. They seem to have come up with a fine ereader design that could be a real winner at a time when their competitors have either left the American market (Sony) or stumbled out due to poor management and customer service (B & N), and instead of using Amazon as the model (say what you will about the evil empire, they're usually very easy to deal with), they seem to be trying to compete with B & N in a race to the bottom.
Kobo couldda had class, they coudda been somebody, they couldda been a contenda, insteada bein a bum.
(Hey, after a while, you have to laugh at the absurdity of it all...)