Quote:
Originally Posted by l_macd
The scary thing is, the person that replied to you probably does believe that.....
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Or, more likely to me, is instructed to send out that template of text anytime someone emails concerns about PW2 light evenness. Thus it got sent out even though obviously the person had returned two PW2's for exactly the same reason. The answer makes sense only if the sender misread or if they are sending out mechanical templates (maybe even just clicking from multi-selection menus what to answer) that seem to fit the customer's topic.