Quote:
Originally Posted by llcj
I'm wondering if you could clarify something for me? I understand that the initial device was sent to the correct address so Kobo has the correct address. Does this not indicate that something went wrong on the FedEx end? Perhaps I'm missing something.
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Kobo has my correct address. It appears the mythical 'replacements department' made an error and that they use a completely different, separate system. This also appears to be the reason customer care could never provide me a tracking number for the replacement.
And no - I received no call from any supervisor at 3am, nor in the hour following. I am not a happy camper.