Insane - Yep, that's where I'm heading... These Kobo people will be the end of me.
After waiting all day for the FedEx guy to show up, only so I could refuse the delivery of the Aura HD and
finally get my replacement Aura 6" dispatched, I get a package tracking update emailed to me with the information below:
Customer not Available or Business Closed
Recommended action:
Delivery will be re-attempted the next business day. Contact us at
https://www.fedex.com/insight/info/contactus.jsp to discuss possible delivery or pickup alternatives.
Odd, I thought, being that I had been home all day...
I got through to a very helpful woman at FedEx who was able to forward me the consignment note. What a surprise -
Kobo had sent it to the wrong address!!! But hey, at least they got my name right... And I asked her to send it back to them as I was refusing delivery anyway.
So, I quit. I'm going to be rather blunt when I contact them tonight, demand a refund and
maybe just buy another Aura 6" from their site again. When I was responsible for entering my address for my original purchase, it seemed to make it.
I'm really peeved at Kobo right now, and I feel sorry for the consultant I'm going to rip a new one tonight.