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Old 10-17-2013, 04:50 AM   #32
rone1986
Enthusiast
rone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beautyrone1986 does all things with Zen-like beauty
 
Posts: 37
Karma: 32734
Join Date: Oct 2013
Device: Kobo Aura (2013)
Insane - Yep, that's where I'm heading... These Kobo people will be the end of me.

After waiting all day for the FedEx guy to show up, only so I could refuse the delivery of the Aura HD and finally get my replacement Aura 6" dispatched, I get a package tracking update emailed to me with the information below:

Customer not Available or Business Closed
Recommended action:
Delivery will be re-attempted the next business day. Contact us at https://www.fedex.com/insight/info/contactus.jsp to discuss possible delivery or pickup alternatives.

Odd, I thought, being that I had been home all day...

I got through to a very helpful woman at FedEx who was able to forward me the consignment note. What a surprise - Kobo had sent it to the wrong address!!! But hey, at least they got my name right... And I asked her to send it back to them as I was refusing delivery anyway.

So, I quit. I'm going to be rather blunt when I contact them tonight, demand a refund and maybe just buy another Aura 6" from their site again. When I was responsible for entering my address for my original purchase, it seemed to make it.

I'm really peeved at Kobo right now, and I feel sorry for the consultant I'm going to rip a new one tonight.
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