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Old 10-16-2013, 08:51 PM   #1457
xendula
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Posts: 2,300
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Join Date: Aug 2005
Location: East Coast *brrrrr*
Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
Quote:
Originally Posted by Barty View Post
Has anyone done a replacement through the web site? I notice on My Orders page, there is a return or replace button.

Yes, I'd rather fill out a form than talk to a live person
I don't think you can use that automated return service for a Kindle. For that, you need to talk to a kindle specialist either via phone or, as ProfCash mentioned, chat.
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