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rone1986 · 10-16-2013, 05:27 PM

Alright, we are finally getting somewhere... maybe. Received a tracking number just now for the incorrect replacement, the Aura HD - and according to FedEx, the Aura HD will be arriving today by 5pm.

I had my girlfriend pinch me to see if I was dreaming. I wasn't. And now I'm bruised.

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Hi Tyrone,

We are sorry for the delay in getting back to you. We have shipped a Aura HD to you and it is on the way.

Here is your tracking number for the wrong device: ************

Please check the latest status of your package here: https://www.fedex.com/fedextrack/?tr...&cntry_code=us

Please refuse the package and we will ship you a correct device as soon as possible.

Thank you,
The Kobo team
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Now, the plan is to:

refuse the delivery

screenshot the FedEx status update reflecting the refusal

supply this to Kobo

ask Kobo nicely to ship my replacement Aura 6" ASAP

And if I don't get another tracking number, if it takes Kobo another 2 weeks to ship it, if they ship me another Aura HD, then I think I'll be just a tad mad. And maybe go a little insane.

10-16-2013, 05:27 PM	#31
rone1986 Enthusiast Posts: 37 Karma: 32734 Join Date: Oct 2013 Device: Kobo Aura (2013)	Alright, we are finally getting somewhere... maybe. Received a tracking number just now for the incorrect replacement, the Aura HD - and according to FedEx, the Aura HD will be arriving today by 5pm. I had my girlfriend pinch me to see if I was dreaming. I wasn't. And now I'm bruised. -------------------------------------------------------------------- Hi Tyrone, We are sorry for the delay in getting back to you. We have shipped a Aura HD to you and it is on the way. Here is your tracking number for the wrong device: ********** Please check the latest status of your package here: https://www.fedex.com/fedextrack/?tr...&cntry_code=us Please refuse the package and we will ship you a correct device as soon as possible. Thank you, The Kobo team --------------------------------------------------------------------** Now, the plan is to: refuse the delivery screenshot the FedEx status update reflecting the refusal supply this to Kobo ask Kobo nicely to ship my replacement Aura 6" ASAP And if I don't get another tracking number, if it takes Kobo another 2 weeks to ship it, if they ship me another Aura HD, then I think I'll be just a tad mad. And maybe go a little insane.