View Single Post
Old 10-16-2013, 04:00 PM   #2
jswinden
Nameless Being
 
Quote:
Originally Posted by anthony81 View Post
I asked for a replace because of the dust problem under my screen. I received the replacement today and no dust but the screen was really yellow tinted. I contacted amazon what they would say and got "It must have been damaged during shipping". Then i was connected to a Kindle Specialist team and they had to say "First of all, please be assured that this is completely normal, The screen on the new Kindle Paperwhite device has been modified to reduce the unevenness on your Kindle device". Though i would share...
Call back again and talk to another CS rep. They should replace it without giving you a run around. You probably just got one of the few bad CS reps.
  Reply With Quote