MobileRead Forums - View Single Post - Aura First Kobo Aura: return to sender :-(

Bever · 10-16-2013, 03:42 AM

Yesterday I received my first e-reader: the new Kobo Aura. Although I have an iPad and my wife uses a Nexus 7 for reading, I wanted E-Ink. As I wanted to be able to read in the dark, it needed to have light. So I was down to Kindle PW2, Kobo Aura and Nook GlowLight.

I don't like the closed environment of the Kindle and the lack of epub support, and the Nook had really horrible customer reviews. So Kobo it was!

When I was setting up the device, I noticed something funny (well not really funny...). Different keys were hit than the ones I was pushing with my finger. Not with all keys, but some. Then it hit me, silly me, I forgot to take off the screen protector :-) After removal: same issue. You try configuring your account when you can't see what you typed and the wrong keys are hit. Doesn't work.

So I contacted Kobo support by chat. They claimed it could be caused by the fact the device hadn't been charged 5 hours yet. Ok, sounds a bit strange to me as a techie, but hey, why not? So I charged it the whole night, this morning: same issue. So this one is getting returned to CoolBlue and they will send me a replacement if I want.

The question now is: do I want that, or should I just ask for a refund? Is this new device with new screen technology asking for trouble?

10-16-2013, 03:42 AM	#1
Bever Member Posts: 10 Karma: 11516 Join Date: Oct 2013 Device: Kobo Aura	First Kobo Aura: return to sender :-( Yesterday I received my first e-reader: the new Kobo Aura. Although I have an iPad and my wife uses a Nexus 7 for reading, I wanted E-Ink. As I wanted to be able to read in the dark, it needed to have light. So I was down to Kindle PW2, Kobo Aura and Nook GlowLight. I don't like the closed environment of the Kindle and the lack of epub support, and the Nook had really horrible customer reviews. So Kobo it was! When I was setting up the device, I noticed something funny (well not really funny...). Different keys were hit than the ones I was pushing with my finger. Not with all keys, but some. Then it hit me, silly me, I forgot to take off the screen protector :-) After removal: same issue. You try configuring your account when you can't see what you typed and the wrong keys are hit. Doesn't work. So I contacted Kobo support by chat. They claimed it could be caused by the fact the device hadn't been charged 5 hours yet. Ok, sounds a bit strange to me as a techie, but hey, why not? So I charged it the whole night, this morning: same issue. So this one is getting returned to CoolBlue and they will send me a replacement if I want. The question now is: do I want that, or should I just ask for a refund? Is this new device with new screen technology asking for trouble?