Quote:
Originally Posted by 49Kat
Surely not here so much? I know over on getsatisfaction, things got pretty nasty sometimes. I stopped reading there quite a while ago actually, as it just wasn't really providing any useful information. People who asked for help were just being told to submit support tickets, I wasn't really seeing any answers to questions. I hadn't been there for weeks or maybe even months until just recently, when I was considering posting there to give my support ticket a little nudge.
Actually, as I said on another thread, I ended up giving the chat service a try and I was pleased with the outcome. It's something I would recommend, and they send you a transcript of the session later as well, so you have it all in writing.
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The transcripts don't always work. I have gotten empty transcripts in the past.