Look on the bright side rone1986, while you are patiently waiting on your Aura inbetween dealing with confused Kobo employees, you have been keeping a lot of people amused with your customer care tales of woe.
Fingers crossed that in the not too distant future you will be the happy owner of a perfect Aura, have purchased a really expensive book for free, and will be able to look back on this thread and really laugh at it!