And the saga continues...
I last contacted Customer Care on the 13th Oct. I was told that the incorrect shipment, the Aura HD, had shipped. I asked the consultant to provide tracking info. He couldn't. He said he'd escalated my case and emailed the mythical 'Replacements Department' to send me the info, and that I'd have a reply within 24 hours. It's now the 16th Oct in Australia. I have received no such email. No real surprise there.
So I contacted them again today. I've been using Live Chat as my emails were never replied to. With the time difference, I can only do this after 11pm my local time.
But apparently, I needn't have worried. The consultant assured me that my replacement Aura was on its way, but once again, they could not provide a tracking number... Just which replacement Aura was on its way, those of you familiar with my thread may well ask? Why, my replacement Aura HD of course...
I responded politely that this was incorrect, that I was awaiting a replacement Aura 6". He asked me to explain everything all over again. I was halfway through typing a
less than polite reply when he responded that he had now read the notes and understood.
He then, after making a pointed effort to ensure I understood that he understood my frustration, and apologising profusely for the confusion, added more notes to my case to prevent any further, further confusion from confusing future confused consultants, emailed the 'Replacements Department' to send tracking info for both units, and told me I would definitely have a reply within 24 hours. And if you believe I'll receive a reply from them, I have a bridge to sell you...
He also told me the process was taking so long as
"the wrong name had been added to the first replacement order".
I feel like I'm in a Monty Python skit. But if I don't laugh, I'll cry, so: