Quote:
Originally Posted by ApK
You don't? What better reason to fire someone?
Wouldn't it be better for people who can't or won't do their jobs to try to find different jobs that they can and will do?
Don't you think there are unemployed people out there who can and will do the job who would be much more deserving of it?
Did I misunderstand? Or is this getting too political... 
I had very a similar experience with HP, by the way. I swore their consumer products off years ago for the same reasons.
Are you saying HP has gotten better recently, or just that everyone else has sunk to their level? |
I am not saying that they shouldn't be fired. Lots of people should. I don't like firing people or causing them to be fired but.... Probably I was more than a little vague. I was thinking of people who are inexperienced and poorly trained and often in a different country from the people they work for and service. If you deal with 10 or so different people all taking ownership as it were and get no results, kind of hard for me to blame it on each and every one of them.
As for unemployed people being much more deserving, well some of them are of course, but do they really want a jobs we are discussing? and without proper training would they be a lot better. My opinion is that an extremely capable self starter kind of person could often do much better.
As for HP, no I don't think that their customer service has improved. But I have owned many HP products over the last 30+ years and only one of them actually needed service. Most of them have been in use and a few still are long past the point of obsolescence. I have had far worse quality products and abysmal customer service from others, so I haven't sworn of HP for life.
Helen