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I am having the same problem (although my issues grew WAY bigger). Kobo has been very nice, but Tier 3 has not yet found a resolution. I will let you know once they have an answer.
Thank you for you patience so far. We would like to apologize again for the inconvenience of this situation. We have located an error that is causing the issues you have been experiencing and are currently investigating possible fixes for it. Unfortunately, we don't yet have a resolution in place for it yet, nor do we have an ETA for when we would have that. Please be assured that we are working diligently to get this resolved for you and the others affected by this error as soon as possible. We will be keeping you posted of the progress. Please let us know if you have any questions or concerns.
Thank you again for your patience and understanding.
Sincerely,
The Kobo Team
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