Quote:
Originally Posted by ApK
It could just mean it's a culture of people who take complaints very seriously, and/or who know that management takes customer satisfaction seriously.
What's the flip side? An employee who gets upper-management notice of customer problem and doesn't bat an eye? That would seem to signal a culture of indifference.
ApK
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Amazon is far from the only company that takes customer complaints seriously. And in all the ones that do, having the regional or national HQ get involved always turns into a fire drill.
Rule number one: never embarrass the boss.