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Originally Posted by Katsunami
or having a reliable employee test it.
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THAT's different. "Show me anyone here who can do what you're asking" is much different (and more valid) than "show me you can do it yourself."
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Except for the fact that someone receiving a "?" e-mail seems to freak out of his mind. That alone signals to me that there is a "it's never good enough"-culture at Amazon, at least at some levels.
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It could just mean it's a culture of people who take complaints very seriously, and/or who know that management takes customer satisfaction seriously.
What's the flip side? An employee who gets upper-management notice of customer problem and doesn't bat an eye? That would seem to signal a culture of indifference.
ApK