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Amazon's customer service is pretty good overall in my experience. Far easier to deal with and understand than most other companies I have dealt with online and you generally get results far better than expected. It is almost scary that they are trying to make it better.
I sympathize with employees who are only doing what they are told to do, which is often to impede returns etc. and with those who haven't a clue what they should be doing. The company is at fault for providing inadequate wages and training or for hiring idiots.
Still I do not want to deal with poorly trained or incompetent customer service staff whatever the reason. Do you?
Helen
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