Quote:
Originally Posted by BadBilly
HA! You have obviously never worked in a customer-facing role in a large corporation. We're told to do "A" even though we don't think it makes sense and annoys the customers.
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LOL... so true.
"My camera has a crack in the LCD-screen because I dropped it. I'd like to have that repaired."
- "Very well sir. Do you have your camera with you?" (*pulls up camera troubleshooting guide*)
"Yes."
- "Then please turn it off, and then turn it on again."
"Well, ok... It has now restarted."
- "Did this resolve the issue sir?"
"WHAT THE FRACK... YOU ^%@^#^ MORON."
Skip directly to then end of the troubleshooter: "I'm sorry to hear that sir. I have sent you an e-mail, with instructions on how to get your camera repaired."
If the manager was just listening in on that call, you'll probably get whacked for not following the troubleshooting guide. Hell, I got whacked for not actually pulling up the guide on the computer because I knew it on the top of my head.
"That's not a reason. The guidelines are that you must find the correct documentation before you start troubleshooting."
The only thing that counts in most CS departments are policies and numbers.