Quote:
Originally Posted by Katsunami
So in the end, it's always the fault of the normal employee if something is amiss; never the fault of management or their targets. Nice to know, if you work at Amazon in a non-management position.
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That REALLY doesn't seem like fair conclusion to leap to.
There's not nearly enough information quoted there to find that kind of fault with.
For example, who says that the employee receiving the '?' email isn't a manager?
And anyway, sometime it really IS the fault of an employee.
"I was only following orders" doesn't even excuse sworn soldiers in many cases, why should it excuse a customer service rep?
And, presumably Bezos would not be flagging a complaint if it was something that was in line with management's policies.
ApK