Quote:
Originally Posted by Steinhoff
My My, the PW2 reviews are all over the place, from mere "hype" to "mind-blowing" (Sigh) Screw THIS AMAZON  I am going Kobo. |
Be careful of what you wish for. I was really anti-Kindle, likening Amazon to Apple with it's consumer control. I couldn't wait to get the new Aura. Arrived with a pinhole of light sparkling distractingly through the screen. Nine e-mails, several requests for photos of the problem, on a conference call with my credit card company, and i finally got an RMA four or five days later. Their customer service is the worst I have ever dealt with - ridiculous stalling tactics, repeated requests for the same information I could go on and on.
There are many reports of this light pinhole defect as well as light leaks or lines across the bottom (?) and some sort of peeling of the screen. Due to the quality control problems, I felt I was likely to get a second bad one, so I opted for a refund. No way I would deal with their CS again. It's really too bad. I prefer the Aura but won't buy it on line. No stores in the US. I'm reading on my funky Libre Pro green screen until I can't take it any more! I may break down and buy a PW2 (in a retail store). At least Amazon has great customer service.