Thread: Aura Customer care / RMA experience
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Old 10-10-2013, 10:54 PM   #9
robko
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Quote:
Originally Posted by rone1986 View Post
So, an update. Finally heard back from Customer care... Only to be told that they have shipped me an Aura HD by accident, not the new Aura 6". They apologised, told me to refuse delivery of the HD and that once they receive the HD back, they will send me the the correct Aura. Not too impressed.

They did, by way of an apology, provide me with a one time use 100% discount code to use on their site. I guess that's something at least.
This is why companies need to learn to NOT give different products the same name . When they 1st announced the Aura and said due to sales they were keeping the Aura HD, I knew there were going to be issues (at a minimum on here). Glad you at least got a discount code
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