Quote:
Originally Posted by fearindex
You do realize that a 20% return rate for a consumer product would be catastrophically bad.
Luckily I don't think that is representative of average customers. Enthusiasts that post in places like this are more particular.
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If you go here:
http://www.amazon.com/Kindle-Paperwh...owViewpoints=1
there are 289 reviews of which only 17 are one star and probable returners. That works out to a probable return rate of 6%.
I tried at random a Samsung LED TV shown here:
http://www.amazon.com/Samsung-UN22F5...owViewpoints=1
It has a 5% return rate if you assume all one star reviewers returned their unit.
I then tried a Canon Powershot camera shown here:
http://www.amazon.com/Canon-PowerSho...owViewpoints=1
It has a 10% return rate if one assumes all one star reviewers returned their unit.
Go through products at the Amazon site (they have THOUSANDS) and most have a far higher one star review to total review ratio than the PW 2013.
The other problem is the ease of return. Amazon has a 30 day no questions asked return policy for Kindles and a one year guaranty of a replacement in case of a defect turning up later. Very few of those other products have this policy.
Finally, a good part of the complainers here about the PW 2012 and the PW 2013 ended up keeping a unit after several exchanges. Sometimes there is newness shock on receiving a brand new original product since folks are not acquainted with acceptable variations. After receiving a few exchanges they realize those variations are NOT defects. Early adopters of all new products go through this phase.