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Thanks. The frustration is in the lack of communication. And with customer service telling me that they don't have any information themselves, well, that just doesn't inspire confidence. I don't mind if the replacement takes a while to get to me, I expect that, but an update or confirmation that they received my defective unit would have been nice.
On a positive note - I did really like the Aura while I had it; and customer service have been polite and reassuring, even if they weren't helpful.
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