Quote:
Originally Posted by robko
In all likelihood this will end up OK for you (i.e. properly functional device back in your hands). Kobo's customer service is, shall we say, often sadly lacking in their abilities. It might take some time and communication will likely be lacking, but I can't remember anyone not getting a result in the end.
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Yes, I received my replacement unit today. It has the same defect for which it was replaced although to a lesser degree. And the sparkle which I didn't report has been replaced with one in a better area. I have a great sense of humour, good thing.