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Just an update on my Aura RMA
I sent my faulty unit back and the RMA department has had it for a week. Delivery was confirmed by Australia Post. I've chased up Kobo customer care repeatedly only to be promised time frames for contact which come and go without so much as a boo from Kobo.
Worse still, every time I contact Kobo customer care, the agents cannot provide an update, telling me that they “do not have the scope of support to inform you about the exact status of your case,” as only the RMA department has those specifics.
I’ve been promised updates within specific time frames by Customer Care on behalf of the RMA department, I’ve provided email and phone contact details, but have not been contacted by anyone from Kobo at all.
This is my first foray into Kobo. So far, I am unimpressed.
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