Quote:
Originally Posted by smiffyuk
.. the other day following a connection to my pc I found I had a download of new software from kobo.
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I don't know exactly why this is but it has been my experience that after the firmware on the reader updated, the next time you plug it into your computer (I have observed this on windows machines) it recognises the reader as a new device (the name of this new device reflects the new firmware edition) and there is a bit of a lag as windows updates/changes the USB drivers for the reader. After a few moments the device will appear withing windows and ADE.
If this process is interrupted (cable pulled, something crashes) it will not see the decice device. Unplugging and reconnecting will often fix the issue, however it seems to take windows its sweet time to recognise that the device has been attached and restart updating the driver.
If you can try connecting to a different computer (and a different cable just to rule connectivity problems with the cable), hopefully the device will be detected and appear. Should that not work the last thing you can try is a factory reset.