Quote:
Originally Posted by el.jeffe58
Not sure about part II to your question, but I was having a similar problem as you describe in part I and called Kindle support. They acted as though either my drivers in my relatively new MacBook Air needed updating, or it is a cable issue, or punt. I returned it to Best Buy and got a new one that I have not yet tested. I plug it in, it goes into USB mode with the pic of the drive mode, cable and cable end on the cover. If I eject and then pull the cord out, then re-plug it in, the PW2 seems to not want to go back into a recognized drive mode again. Kindle support will get enough calls on this and update something. When we plug in we need the PW2 to go into a drive mode not just charge mode, if I have my nomenclature correct. Glad you posted.
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I spoke to Kindle customer support today and he said he gave the case to the Kindle developers to look at and they will call me directly in a few days.
The customer support rep also said he put a reminder on his system to check on it every day until they do which was really nice.
Unfortunately I won't know if it's the Kindle or my computer because they aren't yet going to send me a replacement. So I guess now I'll have to wait for the Kindle devs to give me a call.
The weird thing is my Kindle Keyboard never had this problem, but I recently sold it to get the PW2 so I don't have it anymore to try it again.