Quote:
Originally Posted by patrickt
My personal favorites are people who think they're so special that a one-year warranty really means forever.
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From my time at several customer service desks...
Ignorance/being reeeally backward in time:
"I cannot find any cartridges for $printer anywhere! I just bought it like 15 years ago! What... 'online?' 'Internet Shop?' What's that?"
"WHAT do you say? You don't make any Windows 95 drivers for this printer I just bought?!"
Or the ohter way around:
"WHAT? You're not making anymore Windows 7 drivers for $device from 1991?!"
Hilarious:
"Listen, young man. *I* have bought this device, so it's *your* job to tell me how it works!"
"My daughter of three dropped my friggin' expensive $device, and now it's broken. How are *you* going to fix that? I need it tomorrow!"
"Apple upgraded OSX and now my printer is broken. I want a replacement."
Stupidity:
"My laptop doesn't turn on anymore, but yesterday, I left it out in the rain. Could that be part of the cause?"
"Yesterday I accidentally sat on my $device, and now it's broken. Is that covered under warranty?"
"Connect the printer wirelessly? It's not connected anymore when I pull the power plug, you %^#%^!"
"Hi. My $device is broken, and your warranty terms state that you do pickup and return. Okay, here's my address: Blabla... Tokyo, Japan." Wait. What? JAPAN? "Yeah, I just moved there last month." (Contacting the helpdesk in the UK, and getting angry when told $company only does pickups in the UK, not in Japan.)
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I could go on and on... and you wouldn't BELIEVE some of the stuff customers think they are (or should be) entitlted to.